Resume

Work experience

2020 - Now

Feb

BATTLESTATE GAMES — Customer Service Technician Support

Answer the requests from the users, purchased on Game ticket system.
Answer the messages, received on the Game official website forum.

For ticket responses in the ticket system, the responses already present in the system and new responses created by me were used.(English, Portuguese and Spanish). Analysis and identification of problems via game or Windows logs. Diagnosis of connection problems.

2017 - 2020

Aug - Jul

Forum Moderator/Emissary(“Community Manager”)

As Forum Moderator:

Administer the official game forum.
Ensuring User submissions comply with the established rules.
Edit or delete publications that do not comply with the rules.
Move topics to the correct area.

As Emissary:

Translate news and patchnotes.
Taking questions from players regarding the game.
Manage group on Facebook/Whatsapp/Discord.
Collecting Feedback from the players to the DEVs.
Helping to organize events such as contests and giveaways.

PS: Above the Emissaries we had Juniors and Seniors Community managers. Each emissary is responsible for his/her community(region) and within it being a community manager for the supervision of the above positions.

2019 - 2020

Feb - Jan

Freelance

Various services in the IT area. Focus on small businesses and stores: Maintenance of computers and laptops, devices(printers, etc ...), maintenance in networks/wifi, remote user support, implementation of new stations and infrastructures, etc ... Also services provided to old customers(Reformadora Alves and others)

2013 - 2018

Oct - Nov

Reformadora Alves — System Administrator

General Helpdesk: Direct support to the user, maintenance of computers and laptops, diagnose and troubleshoot Windows XP/Vista/7 operating systems, Cloning HD, Active Directory, Installation and maintenance in networked printers, organize and report changes and maintenance referring to each device within an internal software of the company in order to the history serve for future diagnoses, etc...

2013- 2013

Jun - Oct

University Católica De Santos — Trainee in IT Support

2011 - 2013

Jun - Apr

StreetPoint Skate Shop — Website Administrator/Sales Manager

Responsible for entering the store in eCommerce. Implementation and administration of the site, computerized inventory management, sales management on third-party sites such as Mercado Livre(similar to eBay). Physical sales and maintenance of the computer and store network.

Education

2023 - 2026

Jan - Dec

Infnet Institute - Digital games(technologist)

Fundamentals of Adventure Games and Interactive Narratives, Fundamentals of Game Design for Casual Games, Fundamentals of Game Design for MMORPG Games, Development of Worlds and Mythologies: Art and Writing, Character Development: Art and Writing, Immersion Techniques, Co-creation and Professional Ethics in Game Design, Prototyping and Result Testing in Game Design, Fundamentals of Design Thinking in games, FPS 3D Game Design, Fundamentals of Marketing and Advertising Communication, Game Design of Advergames, Construction of advertising narratives for games, and more.

2014 - 2015

University Santa Cecília "UNISANTA" - Information Systems

Paused and Incomplete!

2011 - 2012

Jan - Dec

SENAI "Antonio Souza Noschese" - Computer Network Technician

Programming(VB), Operating Systems(Linux and Windows), Computer Architecture, Hardware Maintenance, Database(MySQL), Network Administration, Information Security, Project Management, Infrastructure.

Skills

Adaptability
Leadership
Teamwork
Oratory
Communicative
C#
Lua
Notion/Miro

Game Balance
Monetization
Game Loop
PVP Content
Google Docs
FPS
MMORPG
Narrative